Shipping, Delivery & Return Policy

Thank you for shopping with Popato. We aim to provide a smooth and reliable shopping experience for every customer. Please read our Shipping, Delivery, Return, and Refund Policy carefully before placing your order.

Shipping & Delivery Policy

  • All confirmed orders are usually processed and dispatched within 2–3 business days.
  • Estimated delivery time is generally between 3–8 business days, depending on your location and courier partner serviceability.
  • Delivery timelines may occasionally vary due to public holidays, weather conditions, logistics delays, or unforeseen circumstances.

Once an order has been shipped from our warehouse, it cannot be cancelled directly. However, if you no longer wish to receive the order, you may refuse delivery when contacted by the courier partner.

Return Policy

At Popato, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return subject to the conditions below:

  • Return requests must be raised within 7 days of delivery.
  • Only products that are unused, unwashed, undamaged, and in original packaging with all tags, labels, and accessories intact are eligible for return.
  • Products marked as Sale, Clearance, or Final Sale are not eligible for return, exchange, or refund.
  • Returned products that fail quality inspection may not qualify for refund or replacement.

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product
  • A product significantly different from its description

please contact our support team immediately for assistance.

If a replacement product is unavailable, an eligible refund will be processed according to our refund policy.

Refund Policy

Refunds are initiated only after the returned item is received and successfully passes quality inspection at our warehouse.

Refund Processing Time

  • COD Orders: Refunds are generally processed within 5–7 business days after approval and reflected in your bank account.
  • Prepaid Orders: Refunds are usually credited back to the original payment method within 5–7 business days, depending on your bank or payment provider.

Please note:

  • Shipping charges, if any, may not be refundable.
  • Refund timelines may vary depending on courier return transit and banking processes.

Important Notes

  • Popato reserves the right to decline return or refund requests that do not meet our policy conditions.
  • Customers are encouraged to carefully review product descriptions, sizing, and details before placing an order.
  • For any assistance regarding shipping, returns, or refunds, please contact the customer support team through www.popato.in.