Return & Delivery Policy

Shipping & delivery

Orders are processed and dispatched within 2–3 business days. Delivery typically takes 3–8 business days depending on your location and courier serviceability.

Delays may occur due to holidays, weather or logistics issues. Once an order is shipped it cannot be cancelled from our end.

Returns

You may return items under the following conditions:

• Return requests must be submitted within 7 days of delivery.
• Items must be unused, unwashed and undamaged, with original tags and packaging intact.
• Final sale, clearance or sale products are not returnable, exchangeable or refundable.
• Items that fail our warehouse quality inspection may be disqualified from refund or replacement.

For products that are defective, faulty, incorrect or not as described, please contact our support team immediately with your order number and photographs of the issue.

Refunds

Once returned items pass warehouse quality inspection, refunds are processed as follows:

• Cash on delivery orders: 5–7 working days to your bank account.
• Prepaid orders: 5–7 business days to the original payment method, subject to banking processes.

Shipping charges are typically non-refundable. Processing timelines depend on courier transit and banking procedures.

Important

Popato reserves the right to refuse returns that do not meet the conditions of this policy. Please review product descriptions carefully before ordering.